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Terms and Conditions of Business
TERMS AND CONDITIONS OF BUSINESS
Terms and conditions of business of the internet shop marbo-kosa.com have been prepared in concordance with the Consumer Protection Act (CPA), the Civil Obligations Act (COA) and are to be regarded as a prior notice within the sense of Article 43 of the CPA.
By ordering a product, the Purchaser confirms to accept the terms and conditions of business.
GENERAL PROVISIONS
PURCHASER
A Purchaser is any legal and natural person placing an order and effecting payment in the internet shop marbo-kosa.com, pursuant to Article 43 of the Consumer Protection Act. A contract in the name and for the account of minor persons or persons completely devoid of legal capacity may be entered into only by their legal representatives, respectively, persons partially devoid of legal capacity may enter into a contract only with consent of their legal representative.
CONSUMER
A consumer is within the sense of the Consumer Protection Act any natural person entering into a legal transaction or acting in the market, for purposes neither aimed to his/her business activities nor performance activities of freelance professions.
SELLER
The Seller is Altaj d.o.o. Benkovačka 2a, 10000 Zagreb, Croatia, PIN (OIB) 20971142980, Tel: 01/3843 980
PRICES
All prices presented in the internet shop marbo-kosa.com are in Euro (EUR) and aimed for the end user (VAT is included in the price).
Prices, payment conditions and special offers are valid only at the moment of order and may be changed without prior announcement!
PHOTOGRAPHS AND DESCRIPTIONS
Photographs and descriptions of individual products have been obtained from the producer and/or supplier of products and are equal to real products in our web shop.
ORDERING
Ordering of products is possible 24 hours a day, 7 days a week. The products are ordered only through the program interface of the internet shop marbo-kosa.com. Should the Seller be unable to deliver some or all of the ordered products, he/she shall contact the Purchaser informing him of a possible term of delivery of the product being out of stock at the moment. By obtaining such information from the Seller, the Purchaser is committed to inform the Seller by an email whether he/she: wishes the delivery of an incomplete order to be performed; accepts a new term of delivery for a complete delivery; or gives up the complete delivery. Should the Purchaser have paid for products out of stock by a credit card, the Seller shall reduce the debiting of the credit card for the value amount of products he cannot deliver, or cancel the total debiting in the case the Purchaser has given up the order. In the case that the Purchaser has paid the amount of order for products out of stock to the bank account of the Supplier by a payment order, a bank transfer order or internet banking, the Seller shall immediately repay the amount of products which may not be delivered or the total amount paid in case the Purchaser has given up the complete order.
PAYMENT
The Purchaser shall pay the ordered products and the shipment by one of the credit cards that enable payment in the internet shop marbo-kosa.com or pursuant to Order confirmation which shall be sent to him by the system to his email address indicated in the order; by a payment order, a bank transfer order or internet banking. Should the Seller within a term of not later than two days (or 1 day after expiry of this period) from the day of order receipt fail to receive a confirmation of a successfully performed payment operation by credit card (sent to Payment Gateway system), or payment to his bank account, in case where the Purchaser has chosen to pay by a payment order, a bank transfer order or internet banking, it shall be deemed that the Purchaser has given up the order.
When the Purchaser effects payment by a credit card, his card is debited from the day of delivery of goods from the warehouse of the Supplier.
All classified data in the credit card payment transactions are protected by T-Com PayWay Payment Gateway system. All information about this system and manner of protection of your data please read on their web site pages.
PRIOR NOTICE
An order confirmation together with these Terms and Conditions of Business are a Prior Notice within the sense of Article 43 of the Consumer Protection Act.
PRIOR NOTICE CONFIRMATION
A Prior Notice Confirmation (Art 44 of the CPA), a Purchaser shall receive together with the invoice for the purchased goods.
SHIPMENT
Should the Purchaser along with his order have chosen also the delivery of the ordered products, it shall be performed by mail. We are handing in the ordered products to the Post not later than within 2 days (or first working day after expiry of this period) after receipt of your payment or approved authorization of the credit card or immediately, if this is an order paid at the moment of delivery.
You will receive the purchased products at the address indicated in your order within 3 to 9 days (depending on the place of delivery) except products for which the Purchaser has been specially informed of the delivery term period. Saturdays and Sundays are not calculated in the term of delivery period. In the event of delay due to force majeure (lost products, products damaged in delivery or in distribution centre of a partner who has returned the product to the internet shop marbo-kosa.com without the product being delivered to the Purchaser etc.). The Internet shop marbo-kosa.com is not liable for “first risk” and commits to deliver a replacement product in the shortest possible time.
The Purchaser is committed to inspect the purchased product at the moment of its receipt to establish possible damages of the shipment, and make an immediate claim to the person having delivered the shipment, or refuse to take the shipment over, if external damages are visible. In this case, employees of the internet shop marbo-kosa.com have to be informed of the fact in order for a new delivery to be organized in the shortest possible term.
Should the Purchaser fail to receive a shipment within a 30 days term from the effected payment, he/she must inform the Seller, so that the Seller may undertake actions to find the shipment or send a replacement shipment to the Purchaser. Should the Purchaser, out of some reason, fail to take over the shipment, and the shipment is returned to the Seller, the Seller shall re-charge the new delivery.
Shipment of products in our organization is possible only in the territory of the Republic of Croatia.
RETURN/COMPLAINTS
The Purchaser is committed at the moment of taking over the purchased goods to check possible damages of the shipment and immediately inform of the complaint the person having delivered the shipment, or refuse to take over a shipment on which external damages are visible. In this case, employees of the internet shop marbo-kosa.com have to be informed of the fact in order for a new delivery to be organized in the shortest possible term.
Should the content of the shipment not correspond to your order, except when you are informed that due to product shortage on stock or cancellation of transaction the product may not be delivered with other products from the order, return the shipment to us, and we shall send you the correct product at our expense.
A Purchaser may, pursuant to Article 45 of the CPA, cancel an order not indicating reasons, within seven (7) days. The period of an order cancellation shall commence from the day when the Purchaser has ordered the product. The Purchaser must inform by email or telephone the Seller of the order cancellation.
Products which the Purchaser returns to the Seller must be unused, in original package, with all accompanying parts, completely correct. The Purchaser must enclose the original invoice to the returned products and a letter about the quantity of products and the number of the bank/current account of transaction on which the repayment of the paid funds shall be effected. The Seller is not committed to receive a shipment with redemption or shipments which do not correspond to his general terms and conditions of business.
RESOLUTION OF DISPUTES
The Seller and Purchaser shall try to resolve any dispute by mutual agreement and in an amiable manner, and should they fail to do so, they agree upon the jurisdiction of the court of law in Zagreb.
PRIVACY PROTECTION
Disclaimer on privacy protection and collection of personal data and their use:
The internet shop marbo-kosa.com commits to keep the privacy of all of his Purchasers. We collect only the necessary, basic data on Purchasers and inform the Purchaser on the manner of their use. All the data about users are being strictly kept confidential and are available only to employees who need those data to perform their work. All the employees of the internet shop marbo-kosa.com and their business partners are responsible for respecting principles of privacy protection.
Employees of the internet shop marbo-kosa.com and partners participating in maintenance and insurance of normal functioning of our internet sites, have no insight into credit card numbers and other data from credit cards, when entering these data to our internet pages.
OBJECTIONS AND NOTICES
Pursuant to Art 8 of the CPA, the internet shop marbo-kosa.com (Altaj d.o.o.) makes possible for you to send your objections to the email: altaj.doo@gmail.com
We shall answer any of your objections or complaints within at least 15 days.
T-Com is concerned about the confidentiality and security of your information during credit card authorization. Data on these pages is secured using Secure Socket Layer (SSL) security protocol with 128 bit encryption.
The exchange of sensitive data (eg card numbers) between T-Com Pay Way as online payment authorization center and credit card companies is done through a private network that does not have access to the Internet and is fully protected from unauthorized access, using ISO 8583 protocol. T-Com protects and disables access to the non authorized 3rd party in the purchasing process.
